A new item has never been used and arrives in its original manufacturer packaging. A refurbished item has had a previous owner. We check it over, clean it and make sure it works properly before offering it again, typically at a noticeably lower price. Each DatorPro listing spells out the item's condition, so there are no surprises when it arrives.

Before an item is listed, our team goes through it step by step. We clean it, inspect it for physical and functional issues, and test that it works as it should. Storage drives are securely wiped and tested, and laptops and other devices are checked for proper operation. Anything that doesn't pass is repaired or removed from sale.

Yes. Refurbished items are covered by a 30-day warranty against hardware defects, matching our 30-day return window. If an item fails because of a covered defect during that time, we'll repair it, replace it or refund you. The warranty does not cover physical damage, liquid damage, or damage from improper installation.

You can send back most items within 30 days of delivery. To get started, contact our support team to receive a Return Authorization (RMA) number before shipping anything back. Items must be returned in the same condition you received them, in their original packaging, with all included accessories. For change-of-mind returns, a 20% restocking fee applies and return shipping is paid by the customer. If your item arrives damaged, defective, not as described or incorrect, there is no restocking fee and we cover the return shipping. Just contact us within 48 hours of delivery with photos. Full details are in our Return Policy.

You can pay with any major credit or debit card or with PayPal [add or remove: Apple Pay, Google Pay, Shop Pay, financing options]. Orders placed through our eBay store are paid through eBay checkout.

Yes. Storage devices and laptops are wiped before sale. If you return a device that has your own data on it, please securely erase that data before shipping it to us.

Orders take about 7 to 10 days to process. Once your order has been processed, we'll email you with your expected delivery date.

Contact us within 48 hours of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or refund at no cost to you.